WLSWA is committed to quality, innovation and continuous improvement and the service has a range of methods to monitor, review and evaluate impact on an ongoing basis. This constant assessing gives us the opportunity to continually adapt to improve and innovate services that are responsive to client needs and preferences.
We distribute a client satisfaction and outcomes survey to collect qualitative feedback from women using the services about their experiences. WLSWA clients’ responses are always overwhelmingly positive, with women agreeing that they felt welcome and safe at WLSWA, and that the service had been useful.
Health Justice Partnership Project
Women’s Legal Service WA partnered with Goldfields Women’s Health Care Centre in Kalgoorlie and Luma in Northbridge to embed specialist women’s legal services in women’s health centres to provide access to free legal help and address the health-harming impacts of unmet legal need. This initiative is funded by Department of Health. This project was independently evaluated by Nous.
Read the evaluation report here.
Safer Advocacy & Information in Legal Services (SAILS)
WLSWA has undertaken Lotterywest-funded project work to scope what is being used to assess FDV risk across community services and determine how we can make risk screening fit-for-purpose for our sector. This initiative was independently evaluated by University of Western Australia.
Read the evaluation report here.
WLSWA Client Experience Surveys